PRIVACY AND COOKIE STATEMENT
Dr. Bronners Netherlands welcomes you to its webshop and appreciates your interest in our company, products and services. We attach great importance to your privacy. That is why we consider it important to inform you how we handle your personal data in accordance with the new AVG legislation (General Data Protection Ordinance).
Dr. Bronners Netherlands, located in Ermelo, is responsible for the processing of personal data as stated in this privacy statement.
3851 SE ERMELO
Tel: 00-31-341 431 268
Personal data that we process
Dr. Bronners Netherlands processes your personal data because you use our services and/or because you provide these data to us yourself or because they are necessary for the promotion of our legitimate interests. Below you will find an overview of the personal data we process:
- First and last name
- Address details
- Telephone number
- E-mail address
- Bank details / account number
- Other personal information that you actively provide, for example by creating an account
For what purpose and on what basis do we process personal data?
If you are a relationship of ours, we will use your details to contact you for purposes that are in the interest of you and our company. Dr. Bronners Netherlands processes your personal data for the following purposes:
- To provide information about our services
- Handling your payment/invoicing
- To be able to call or e-mail you if this is necessary in order to be able to carry out our services.
- Inform you about changes to our services
- Allow you to create an account
- To deliver our products to you
- Any questions you ask via the live chat
- Possibly sending a newsletter
- Dr. Bronners Netherlands also processes personal data if we are legally obliged to do so, for example for our administration or such data as we need for our tax return.
How long we keep personal data
Dr. Bronners Netherlands does not retain your personal data for longer than is strictly necessary to achieve the purposes for which your data are collected and we keep the data until the cooperation ends. We use the following retention periods for the following categories:
- Order data max. 2 years
- Information via the contact form max. 2 years
- Request/contact details via e-mail max. 2 years
- Data via live chat max. 1 year
- Invoice/administrative data max. 7 years
Sharing of personal data with third parties
Dr. Bronners Netherlands shares your personal data with various third parties if this is necessary for the execution of the agreement and to comply with any legal obligation. With companies that process your data on our behalf, we enter into a processing agreement to ensure the same level of security and confidentiality of your data. Dr. Bronners Netherlands remains responsible for these processing operations.
We use external server space for the storage of data. If you are a relation of ours, your personal data will be part of this. For this reason, your personal data will be provided to our provider of server space. Furthermore, we use Microsoft Office and the associated (online) storage facilities for e-mails and other files.
All data that you exchange with Dr. Bronners Netherlands via our website (contact form) are encrypted with SSL security based on the HTTPS protocol.
Adapting via browser
You can unsubscribe from cookies by configuring your internet browser so that it no longer stores cookies. In addition, you can also delete any information previously stored via your browser's settings. For an explanation, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/
First Party Cookies:
These are cookies that are set by our site itself and can only be read by the site itself. These cookies are used for the technology and functionality of the website.
We use the Analytics program of the company Google Inc. With this program we have concluded a processing agreement and 'share data'. We use Google Analytics anonymized as much as possible by, among other things, not giving the IP address. We use this service to analyse and improve our website by keeping track of how visitors use our website.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. We have no influence on this. We have not allowed Google to use the Analytics information obtained for other Google services.
Dr. Bronners Netherlands offers a newsletter with which we keep you informed of our assortment, offers and new products. Your e-mail address will only be added to the list of subscribers with your explicit permission. Each newsletter contains a link to unsubscribe. Until then, the data will be stored in the newsletter's subscriber file in our Mailchimp mail program.
Viewing, adjusting or deleting data
You have the right to access, correct or delete your personal data. In addition, you have the right to revoke any consent you may have to the data processing or to object to the processing of your personal data by Dr. Bronners Netherlands and you have the right to data transferability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organisation mentioned by you. You can send a request for inspection, correction, removal, data transfer of your personal data or a request for withdrawal of your consent or objection to the processing of your personal data to email@example.com To ensure that the request for inspection has been made by you, we ask you to enclose a copy of your identification document with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Burgerservicenummer (BSN) black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks. Dr. Bronners Netherlands would also like to point out that you have the opportunity to submit a complaint to the national supervisory authority, the Personal Data Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
How we protect personal data
Dr. Bronners Netherlands takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of misuse, please contact firstname.lastname@example.org